Terms and Conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement.

In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any
participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

HostClean Ltd (hereinafter referred to as ‘HostClean’)

User of our service (hereinafter referred to as ‘Customer’)

HostClean and the Customer shall collectively be referred to as the “Parties”.

Payment

When booking a service on the website, the Customer will be asked to provide valid credit/debit card details that will be stored securely by
Stripe.

The card is then charged on the day of the changeover and an automated receipt will be emailed to the email address provided in the booking form.

Holiday Period Rate

Changeovers will be charged at 1.5x the normal rate on the following dates: December 24th/ 25th/26th/31st and January 1st.

This revised fee is per service provided: (1.5 x normal cleaning fee) + (1.5 x normal linen fee).

Call Out Fees

HostClean can charge a £10 call out fee if no service can be carried out on a visit due to miscommunication with guest check out time or
otherwise or where the Customer cancels a service on the same day which the Parties agreed it would take place.

HostClean will wait up to 30 mins for guests to vacate the service address should they not have checked out by 11am. This wait time is
subject to a call out fee mentioned above.

The Customer must ensure that HostClean has access to the service address without any obstruction.

Parking Charges

If the service address does not contain a residents parking space, free on street parking or HostClean does not have access to it – HostClean will park in a paid parking area and add the cost to the booking charge.

Service

HostClean are responsible for conducting the services as initially agreed between the Parties. Any additional services could be provided only after it has been agreed with the company and billed accordingly.

Complaints and Refunds

If the Customer is unhappy with a changeover provided by HostClean, they must notify HostClean as soon as possible. Complaints should be sent to complaints@hostclean.uk. The Customer will provide details of the problem(s) as well as supporting evidence in the form of photographs.

It is HostClean’s responsibility to assess each incident individually and offer an appropriate course of action to rectify the problem.

Should the Customer notify HostClean of any unsatisfactory cleans, HostClean will provide a discount gift card of up to 100% of the
clean’s charge and not issue a refund.

Damages

In the event of any damages or breakage, the Customer must inform HostClean as soon as possible but no later than 72 hours from the team member’s visit. The Customer must provide proof to showcase that the team member is responsible for the damage.

If HostClean notices any damage caused by the guests, they must inform the Customer on the day of the changeover.

HostClean’s total liability for any damage caused to a Customer’s service address shall not exceed the following:

Damage to the building itself: £200

Damage to decorative items/furniture: £50

Damage to electrical goods and appliances: £100

Liability

HostCleans total aggregate liability to the other arising in connection with this agreement (whether for breach of contract, strict liability, tort,
misrepresentation or otherwise) shall not exceed £500,000.

Nothing in this agreement excludes or limits the liability of HostClean:

(a) for willful default;

(b) for death or personal injury arising from negligence;

(c) for fraud or fraudulent misrepresentation; or

(d) to the extent that the governing law of this Agreement precludes or prohibits any exclusion or limitation of liability.

HostClean shall not be liable to the Customer for any indirect or consequential damages, including but not limited to, lost time, lost money, lost profits, or good-will (a reduction in Air BnB host ratings), whether in contract, tort, strict liability or otherwise, and whether or
not such damages are foreseen or unforeseen.

In no event shall HostClean or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due
to business interruption,) arising out of the use or inability to use the materials on HostClean’s Internet site, even if HostClean or a
HostClean authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions
do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not
apply to you.

Entire Agreement

This agreement constitutes the entire agreement between the Parties and supersedes any prior drafts, agreements, undertakings, understandings, representations, warranties and arrangements of any nature between the Parties, whether or not in writing, in relation to the subject matter of this agreement.

Governing Law and Jurisdiction

This agreement is governed by and construed in accordance with the law of Scotland. Each Party irrevocably submits to the exclusive jurisdiction of the Court of Session as regards any claim, dispute or matter arising out of or in connection with this agreement or its implementation or effect.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on HostClean’s website for
personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on HostClean’s web site; remove any copyright or other proprietary
notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by HostClean at any time. Upon
terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your
possession whether in electronic or printed format.

Disclaimer

The materials on HostClean’s web site are provided “as is”.
HostClean makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without
limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HostClean does not warrant or make any representations concerning the accuracy, likely results, or
reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Revisions and Errata

The materials appearing on HostClean’s web site could include technical, typographical, or photographic errors. HostClean does not
warrant that any of the materials on its web site are accurate, complete, or current. HostClean may make changes to the materials
contained on its web site at any time without notice. HostClean does not, however, make any commitment to update the materials.

Links

HostClean has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site.
The inclusion of any link does not imply endorsement by HostClean of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

HostClean may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound
by the then current version of these Terms and Conditions of Use.